1crickex Frequently
Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, cricket betting, live casino games, bonuses, withdrawals, and responsible gaming on 1crickex — answered clearly for Bangladesh players.
This comprehensive FAQ covers the most common questions asked by players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Cox's Bazar. Whether you are new to 1crickex and wondering how to get started, or an experienced player with a specific question about bKash deposits, BPL cricket betting rules, bonus wagering requirements, or our self-exclusion tools, you will find a direct, plain-English answer below. If your question is not listed here, our support team is available 24/7 at support@1crickex.
Why Players Trust 1crickex
Instant bKash & Nagad Deposits
Deposits via bKash, Nagad, and Rocket are credited to your account within seconds. No waiting, no delays — your funds are ready to play the moment your mobile transaction confirms.
Live Cricket Betting
Bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures with in-play markets, ball-by-ball odds updates, and competitive margins designed for the Bangladesh cricket audience.
SSL-Secured Platform
256-bit SSL encryption protects every transaction and data exchange on 1crickex. Your personal details and payment credentials are never stored in plain text or shared with third parties.
Full Mobile Compatibility
Play every game, manage your account, and process deposits and withdrawals entirely from your Android or iOS device — no app download needed, just open your mobile browser and log in.
24/7 Live Support
Our support team is available around the clock every day of the year — including Eid holidays, Victory Day, and Pohela Boishakh — via live chat and email at support@1crickex.
Strict 18+ Policy
Every player undergoes KYC age verification before real-money play begins. 1crickex enforces a zero-tolerance policy on underage gambling, with mandatory NID or passport verification for all accounts.
Account & Registration
Q How do I create an account on 1crickex?
Creating an account on 1crickex takes less than three minutes. Click the Login page link in the navigation, then select the registration option and fill in your username, email address, mobile number, and a secure password. You must be 18 years or older to register. Once submitted, check your email or SMS for a verification code to activate your account.
Q What documents do I need to verify my 1crickex account?
1crickex requires a valid government-issued identity document to complete KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or birth certificate. You may also need to provide proof of address such as a utility bill or bank statement dated within the last three months. Verification is typically completed within 24 hours of document submission.
Q What is the minimum age to register on 1crickex?
The minimum age to register and play on 1crickex is 18 years old. This is a strict, non-negotiable requirement. Any account found to be registered by a person under 18 will be immediately closed, deposits returned, and any winnings forfeited. We take our 18+ policy seriously to protect young people in Bangladesh.
Q I forgot my 1crickex password — how do I reset it?
To reset your 1crickex password, click the Login link in the navigation menu and select "Forgot Password". Enter the email address or mobile number linked to your account and you will receive a reset code via email or SMS. Enter the code on the reset page, choose a new strong password, and log in as normal. If you do not receive the code within five minutes, check your spam folder or contact support at support@1crickex.
Q Can I have more than one account on 1crickex?
No — 1crickex strictly allows only one account per player. Operating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently suspended and any balances being forfeited. If you have accidentally created a duplicate account, contact our support team immediately so we can merge or close the duplicate without penalty.
Q How do I close my 1crickex account permanently?
To permanently close your 1crickex account, contact our support team at support@1crickex with the subject line "Account Closure Request". Your identity will be verified before the closure is processed. Any remaining balance will be refunded to your registered payment method within five business days. Note that account closure is different from self-exclusion — if you are closing due to problem gambling concerns, we recommend requesting a formal self-exclusion instead.
Deposits & Withdrawals
Q How long does a bKash deposit take on 1crickex?
bKash deposits on 1crickex are credited to your account instantly in most cases — typically within 30 seconds of a successful bKash transaction. During peak hours or scheduled maintenance windows, processing may take up to five minutes. If your deposit has not appeared after ten minutes, take a screenshot of the bKash confirmation and contact our 24/7 support team with your transaction ID for a quick resolution.
Q What is the minimum deposit amount on 1crickex?
The minimum deposit on 1crickex is ৳200 for mobile financial services including bKash, Nagad, and Rocket. Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, IBBL, City Bank, or Sonali Bank have a minimum of ৳500. There is no maximum deposit limit by default, though you may set a voluntary deposit ceiling through the Responsible Gaming controls in your account settings.
Q How do I withdraw winnings to my Nagad account from 1crickex?
To withdraw to Nagad, log in to your 1crickex account, go to the Cashier or Withdraw section, select Nagad as your withdrawal method, and enter the amount and your Nagad mobile number. Withdrawals to Nagad are typically processed within one to three hours after your account identity verification is complete. First-time withdrawals may require an additional KYC document check before funds are released.
Q What is the minimum withdrawal amount on 1crickex?
The minimum withdrawal amount on 1crickex is ৳500 for all withdrawal methods, including bKash, Nagad, Rocket, and bank transfer. There is no withdrawal fee charged by 1crickex itself, though your mobile financial service or bank may apply their own standard transaction charges. Withdrawals are processed in Bangladeshi Taka (BDT) directly to your registered payment account.
Q How long does a bank transfer withdrawal take on 1crickex?
Bank transfer withdrawals from 1crickex to Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), or Sonali Bank typically take one to three business days after the withdrawal request is approved. Approval itself usually happens within 24 hours. Mobile wallet withdrawals to bKash, Nagad, and Rocket are significantly faster — usually within one to three hours.
Q Does 1crickex charge any fees on deposits or withdrawals?
1crickex does not charge any platform-side fees on deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket, or Upay) or your bank may apply their own standard transaction or service charges. We recommend checking your provider's current fee schedule before initiating a transaction. The amount displayed in your 1crickex cashier is the full amount you will receive.
Games & Gameplay
Q How do I place a bet on a Bangladesh cricket match at 1crickex?
To bet on a Bangladesh cricket match, navigate to the Cricket section from the top navigation menu on 1crickex. Select the match you want to bet on — including BPL, T20 World Cup, ICC events, or Bangladesh Tigers bilateral series — choose your market (match winner, top run scorer, total sixes, etc.), enter your stake in BDT, and confirm the bet. Pre-match and live in-play betting are both available for supported fixtures.
Q What casino games are available on 1crickex?
1crickex offers a wide range of casino games including live dealer games powered by Evolution Gaming and Ezugi, video slots from Pragmatic Play, NetEnt, and Microgaming, as well as table games such as baccarat, roulette, blackjack, and 3-Hand Casino Hold'em. The HRG Live section features additional live game-show style titles. New titles are added regularly to keep the library fresh for Bangladesh players.
Q Can I play 1crickex games on my mobile phone?
Yes — 1crickex is fully optimised for mobile play on both Android and iOS devices. The platform runs directly in your mobile browser with no app download required. All games, betting markets, cashier functions, and account settings are accessible on mobile with the same features as the desktop version. A stable internet connection, whether mobile data or Wi-Fi, is all you need to play from anywhere in Bangladesh.
Q What is the RTP (Return to Player) on slots at 1crickex?
The RTP on slots at 1crickex varies by game and provider, but most slots from Pragmatic Play, NetEnt, and Microgaming carry an RTP of between 94% and 97%. RTP is a long-term statistical average — it does not guarantee any specific outcome in a single session. You can usually find the RTP for each game in the game's information or paytable screen, accessible via the "i" or "?" icon within the game.
Q Are the games on 1crickex fair and certified?
Yes — all games on 1crickex use certified Random Number Generator (RNG) technology supplied by established game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These studios are independently audited for fairness by third-party testing laboratories. 1crickex also uses SSL encryption to secure all data transmissions, ensuring your gameplay and financial information remain protected at all times.
Bonuses & Promotions
Q What welcome bonus does 1crickex offer new players?
1crickex offers a welcome bonus to newly registered players who make their first qualifying deposit. The bonus terms, including the match percentage and maximum bonus amount in BDT, are displayed on the promotions page at the time of your first deposit. Always read the full bonus terms before claiming — pay particular attention to the wagering requirement and the minimum odds restrictions on sports bets.
Q What is a wagering requirement and how does it work on 1crickex?
A wagering requirement (also called a rollover or playthrough requirement) is the number of times you must bet the bonus amount before you can withdraw any winnings derived from it. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before a withdrawal is available. On 1crickex, progress toward your wagering requirement is tracked in your account dashboard in real time.
Q Do bonuses on 1crickex expire?
Yes — bonuses on 1crickex have an expiry window, which is specified in the individual bonus terms at the time of the offer. If the wagering requirement is not completed within the validity period, the bonus and any associated winnings are removed from your account automatically. Make sure to check the expiry date of any bonus you claim and plan your play accordingly to avoid forfeiting your bonus balance.
Q Are there seasonal promotions on 1crickex for events like BPL or Eid?
Yes — 1crickex regularly runs time-limited promotional campaigns tied to major Bangladesh sporting and cultural events. During the BPL (Bangladesh Premier League), T20 World Cup, and IPL seasons, enhanced odds and betting cashback offers are typically available. Seasonal promotions are also run during Eid, Pohela Boishakh (Bengali New Year), and other key cultural moments. Check the promotions section of your account or subscribe to email notifications to stay informed.
Q Can I use a bonus on cricket betting at 1crickex?
In most cases, yes — sports betting bonuses on 1crickex can be applied to cricket markets including BPL fixtures, Bangladesh Tigers matches, IPL, and ICC tournaments. However, some bonuses are product-specific (for example, a slots free-spins bonus may not be valid on cricket betting). Always check the "Eligible Games or Markets" section of a bonus's terms before depositing. Casino and sports bonuses are typically managed separately in your account wallet.
Safety & Responsible Gaming
Q Is 1crickex safe and secure for players in Bangladesh?
1crickex uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our platform, including personal information, payment details, and account credentials. Player funds are held separately from operational funds. All game content is supplied by certified third-party studios subject to independent RNG audits. We do not share your personal data with third parties except where required to process your payments or comply with legal obligations.
Q Is 1crickex legal in Bangladesh?
1crickex operates as an online casino and sports betting platform accessible to adult players in Bangladesh. We recommend that all players review their own local regulations before registering. 1crickex is committed to safe, fair, and transparent operation and uses SSL encryption, certified RNG technology, and responsible gaming tools to provide a trustworthy environment. Players are solely responsible for ensuring their use of the platform complies with applicable local laws.
Q How do I set a deposit limit on my 1crickex account?
To set a deposit limit, log in to your 1crickex account and navigate to the Responsible Gaming section in your account settings. From there you can set daily, weekly, or monthly deposit caps in BDT. Reductions to your limit take effect immediately. Increases are subject to a mandatory seven-day cooling-off period before they become active — this delay is intentional and designed to prevent impulsive spending decisions.
Q What is self-exclusion and how do I apply for it on 1crickex?
Self-exclusion is a formal tool that blocks you from accessing your 1crickex account for a chosen period — available in durations of 6 months, 1 year, 5 years, or permanently. To apply, visit the Responsible Gaming section of your account settings and select "Self-Exclusion", or contact our support team at support@1crickex. Once activated, self-exclusion cannot be reversed until the chosen period has fully elapsed, even on request.
Q What should I do if I think I have a gambling problem?
If you feel gambling is becoming a problem, 1crickex strongly encourages you to use our self-exclusion tool, available in the Responsible Gaming section of your account settings, or to contact our support team immediately at support@1crickex. You can request a time-out of 24 hours to 30 days, or a formal self-exclusion of 6 months to permanent. We also recommend reaching out to international support organisations such as Gamblers Anonymous, GamCare, or BeGambleAware for confidential professional assistance.
Still Have a Question?
If your question is not answered above, our player support team is available 24 hours a day, 7 days a week — every day of the year, including public holidays. We aim to respond to all email queries within two hours during normal operating periods, and within 24 hours at absolute maximum.
Reach us by email: support@1crickex
Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)
Serving players across Bangladesh — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar
Our welfare and player support agents are trained to handle account, payment, gameplay, and responsible gaming queries with care and confidentiality.
Ready to Play on 1crickex?
Now that your questions are answered, explore everything 1crickex has to offer — from live cricket betting and BPL markets to premium slots and live dealer casino games, all available in BDT with instant bKash and Nagad payments.