Responsible Gaming
at 1crickex

1 Our Commitment to Responsible Gaming

At 1crickex, responsible gaming is not a checkbox — it is a foundational principle that shapes every product decision we make. We believe that betting and casino entertainment should remain exactly that: entertainment. When gambling stops being fun and starts causing financial, emotional, or social harm, it becomes a serious problem that demands immediate attention and compassionate support.

1crickex serves adult players (18+) across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We recognise that our platform reaches a wide and diverse audience, and we take seriously our obligation to provide a safe and fair environment for every single one of our registered players.

Our responsible gaming framework is built around four guiding principles:

• Prevention: Implementing robust age verification, providing clear 18+ messaging throughout the platform, and educating players about the risks of gambling before they occur.
• Empowerment: Giving every player access to practical self-management tools — deposit limits, time-out periods, session reminders, and self-exclusion — so they remain in control of their own experience at all times.
• Early Intervention: Monitoring gameplay patterns for behavioural indicators of problem gambling and proactively reaching out to players who may be at risk, before problems escalate.
• Support: Providing non-judgemental, empathetic welfare support around the clock, and directing players who need professional help toward trusted external counselling organisations.

2 Age Restriction & Underage Protection

1crickex strictly prohibits gambling by persons under the age of 18. This is an absolute rule with no exceptions. Our platform is intended exclusively for adults aged 18 years and above, in accordance with responsible gambling best practices.

Age Verification at Registration

Every new player is required to complete a Know Your Customer (KYC) verification process before making a deposit or placing any real-money bet. KYC verification requires submission of a government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or birth certificate — confirming that the player is aged 18 or above. Accounts that fail to complete KYC within the stipulated period are suspended until verification is successfully completed.

Protecting Minors in the Household

If you share a computer, tablet, or mobile device with anyone under the age of 18, 1crickex strongly advises you to take the following precautions:

• Always log out of your 1crickex account after each session and never save your password in a browser on a shared device.
• Enable parental control software on shared devices and computers to restrict access to online gambling websites. Reputable parental control tools available in Bangladesh include Net Nanny, Kaspersky Safe Kids, and the built-in family safety features on Android and iOS.
• Keep your account login credentials strictly confidential. Do not share your username or password with anyone, regardless of age.
• Store any physical payment cards, mobile financial service credentials (bKash, Nagad, Rocket), and banking details securely and out of reach of minors.

If you suspect that a minor has accessed a 1crickex account — whether your own or another player's — please contact our support team immediately at support@1crickex. We treat underage access reports as the highest priority and will investigate and act on them without delay.

3 Recognising Problem Gambling

Problem gambling develops gradually and is often difficult for the affected individual to recognise in themselves. The warning signs listed below are well-established indicators that gambling may have moved from healthy entertainment into harmful behaviour. If you recognise several of these signs in your own habits, we strongly encourage you to use the self-management tools available on 1crickex and to seek professional support.

4 Player Protection Tools

1crickex provides a comprehensive suite of player protection tools that are accessible directly from your account dashboard at any time. These tools are free to use, take effect quickly, and are designed to help you stay in full control of your gambling activity.

All protection tools can be configured from the Responsible Gaming section of your account settings. If you experience any difficulty accessing or activating a tool, contact our support team immediately at support@1crickex and we will action your request manually with urgency.

5 Self-Exclusion Programme

Self-exclusion is the most powerful tool available to players who feel their gambling is out of control. When you self-exclude from 1crickex, your account is fully closed and all access is blocked for the duration of the chosen exclusion period. This is a serious, binding commitment designed to give you a genuine break from gambling and the space to seek the support you need.

Available Self-Exclusion Periods

• 6 Months: Suitable for players who need a substantial cooling-off period while actively engaging with support resources.
• 1 Year: A full calendar year of exclusion, recommended for players who have recognised a persistent pattern of problem gambling.
• 3 Years: An extended exclusion for players who require long-term separation from online gambling while undergoing recovery.
• Permanent (Lifetime): A permanent, irrevocable exclusion for players who wish to permanently close their relationship with online gambling. This cannot be reversed.

What Happens During Self-Exclusion

• Your 1crickex account is immediately suspended and all login access is blocked.
• Any available balance at the time of exclusion will be refunded to your registered payment method (bKash, Nagad, Rocket, bank account, etc.) within 5 business days.
• All promotional communications — bonus offers, deposit match promotions, BPL/IPL betting offers, seasonal campaigns — are permanently blocked for the duration of the exclusion.
• Any winnings accrued from gambling activity that occurs in violation of a self-exclusion period (e.g., through a duplicate account) will be forfeited.
• Requests to reinstate a self-excluded account before the exclusion period has fully elapsed will be declined without exception.

How to Request Self-Exclusion

To initiate a self-exclusion, you may either use the self-exclusion tool in the Responsible Gaming section of your account settings, or contact our support team directly via live chat or email at support@1crickex with the subject line "Self-Exclusion Request". Your request will be actioned within 24 hours and you will receive written confirmation once the exclusion is active.

6 Deposit Limits & Spend Controls

Responsible bankroll management is one of the most effective ways to ensure that gambling remains within healthy boundaries. 1crickex provides a layered set of financial controls that give you granular oversight of how much you deposit and spend on the platform over time.

How Deposit Limits Work

You may set a deposit limit in Bangladeshi Taka (৳) for any of the following rolling periods:

• Daily Limit: The maximum total amount you may deposit within any rolling 24-hour window.
• Weekly Limit: The maximum total amount you may deposit within any rolling 7-day window.
• Monthly Limit: The maximum total amount you may deposit within any rolling 30-day window.

Once your deposit limit is reached for a given period, any further deposit attempts via bKash, Nagad, Rocket, Upay, bank transfer, or card will be automatically declined until the limit period resets. You will receive a notification explaining that your deposit limit has been reached.

Changing Your Deposit Limits

Reducing your limit takes effect immediately. If you reduce your daily limit from ৳5,000 to ৳2,000, the lower limit applies to all deposit attempts from that moment forward.

Increasing your limit is subject to a mandatory 7-day cooling-off period before the increase takes effect. This delay is intentional — it ensures that decisions to increase spending capacity are considered rather than reactive. During the 7-day period you may cancel the increase request at any time, and your existing lower limit remains in force.

Practical Tips for Managing Your Gambling Budget

• Decide on your gambling budget for the month before you log in, and set your monthly deposit limit to match that figure exactly.
• Treat your gambling budget as a leisure expense — similar to going to the cinema or eating out — not as an investment or potential income source.
• Never deposit money that is allocated for essential household expenses such as rent, utilities, food, school fees, or debt repayments.
• Review your transaction history and session summaries regularly to maintain a clear, honest picture of your gambling spend over time.
• If you find yourself consistently reaching your deposit limit and feeling frustrated rather than entertained, this is a signal to reassess your relationship with gambling and to consider using the time-out or self-exclusion tools.

7 Support Resources & Help Organisations

1crickex actively encourages players who are concerned about their gambling behaviour to reach out to professional support organisations. The following organisations provide free, confidential counselling, guidance, and crisis support to individuals and families affected by problem gambling. All services listed below are available to players in Bangladesh.

Seeking help early — before gambling problems escalate — leads to significantly better outcomes. The organisations above provide free and confidential support. There is no shame in asking for help. Recovery is possible, and you do not have to face this alone.

8 Contacting 1crickex Support

Our dedicated responsible gaming and player welfare team is available 24 hours a day, 7 days a week — including public holidays such as Eid, Durga Puja, and Victory Day. Whether you need help activating a deposit limit, requesting a time-out, initiating a self-exclusion, or simply want to talk through concerns about your gambling habits, we are here to help without judgement.